Workbench 0.18 User Guide

Overview

Workflows

The workflow feature of Workbench is perhaps the most powerful element.  The objective of the workflow is to provide human augmentation; it allows an analyst to perform tasks more quickly and to do things that may currently be beyond his or her experience or expertise.  By modelling the thought processes and workflows of experts, and then programming them into Workbench the analyst can benefit from hundreds of years of experience.

Screenshot of a Workbench workflow

A Workbench workflow is more than a list of instructions.  The workflow prompts the analyst for information and so can:

  • Add context to the instructions
  • Adapt to varying scenarios

Above we can see an example of a workflow.  In step 3 the analyst is prompted for the name of the user who experienced the problem.  Notice how later questions use his name, adding context to the flow.

In step 5 the analyst is asked how Marc accessed the Contoso application.  One of the possible responses was “VDI Session”.  The workflow for the analysis of a VDI Session is different from that of a PC, and the workflow adapts to accommodate either scenario.