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Stop Problems Bouncing Between Support Teams

 
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Stop Problems Bouncing Between Support Teams
by Paul Offord - Thursday, 13 July 2017, 4:51 PM
 

A few weeks ago I gave a short BrightTALK presentation on the challenges of finding the root cause of complex problems.  I described a possible way to reorganize IT support to deal with such problems, and it's a sort of wrapper around the techniques we describe here on TribeLab.  The presentation was recorded and you can view it here - https://www.brighttalk.com/webcast/14831/254147

Best regards...Paul